Welcome to PoorVida.com. PoorVida.com provides their services to you subject to the following conditions. If you visit or shop at PoorVida.com, you accept these conditions. Please read them carefully.
PRIVACY POLICY
Please review our Privacy Notice, which also governs your visit to PoorVida.com, to understand our practices.
E-MAIL
When you visit PoorVida.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree by visiting the site that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, buttons, images, and audio and video clips are the property of PoorVida.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of PoorVida.com and protected by U.S. and international copyright laws.
LICENSE AND SITE ACCESS
PoorVida.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PoorVida.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PoorVida.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PoorVida.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing Poor Vida’s name or trademarks without the express written consent of Poor Vida. Any unauthorized use terminates the permission or license granted by PoorVida.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PoorVida.com so long as the link does not portray PoorVida.com or their products or services in a false, misleading, derogatory, or otherwise offensive matter.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may not shop with PoorVida.com, unless there is direct involvement of a parent or guardian of the entire shopping process. PoorVida.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
RISK OF LOSS
All items purchased from PoorVida.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY POORVIDA.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. POORVIDA.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Shipping & Returns
At the PoorVida.com we strive to provide our customers with the highest quality customer service and support. Should you have any questions please feel free to contact us.
SHIPPING POLICY
• Most orders in stock will ship within 72 hours.
• Orders for backordered items will typically ship the following week, unless weekend production is delayed. Refunds will be offered for orders unable to ship within 7 days.
• Orders are shipped daily, Monday – Friday. Orders placed outside these time frames will ship on the next eligible day.
• Orders placed during Poor Vida determined holidays will ship out the first day a staff member returns to the office.
• Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS/USPS shipping holidays.
• PoorVida.com reserves the right to refuse any order for any reason.
DAMAGED / LOST / DELAYED SHIPMENTS
PoorVida.com is not responsible for items that may be damaged, or lost by the shipping company, or “carrier” (FedEx, UPS,USPS). All shipments are fully insured with the respective carrier, where applicable. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier’s attention. If necessary, purchaser should alert the carrier and PoorVida.com that a claim needs to be filed for that shipment within 3 days of delivery / expected delivery. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. PoorVida.com has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, PoorVida.com will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.
NON DEFECTIVE RETURNS / REFUNDS
• Must contact our offices within 15 Days of date of purchase. We do not accept Non Defective returns after 15 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contact us.
• All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.
DEFECTIVE RETURNS / REFUNDS
• Must contact our offices within 30 Days of date of purchase. We do not accept Defective returns after 30 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number please contact us.
• All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.
Credits will be posted to the appropriate account within 14 business days of receipt of merchandise. Packages should be mailed to the address below.
Poor Vida Returns
3833 Westminster Dr
Carrollton, Texas 75007